Privacy Policy

1-1. Collecting Data Through This Service

Seiko Epson collects personal data such as the inquirer's name, affiliation, and details about the inquiry when customers use this service. Seiko Epson also collects personal data by asking service users to provide an email address, phone number, or postal address where they can be reached post-inquiry.

1-2. Collecting Data from Customers That Access This Service

Data regarding a customer's interests and online activity may be collected when a customer accesses the website, mainly by looking at their page browsing history. This data includes things such as IP addresses, browsers, and the URLs the customer used before accessing this service.

Customers can deny access to their online activity by deciding to refuse cookies, but please note that some or all functions of this service might become unavailable if you do so.

For information on third-party cookies, please consult the third party's website.

One cookie is used by Google Inc.'s Google Analytics, mainly to collect and analyze pieces of user history. Google Analytics uses first-party cookies to collect data on customers that access their websites.

Google Analytics' privacy policy is stipulated in Google Inc.'s privacy policy.

About cookies

In some cases, Seiko Epson's websites send cookies that are stored on the customer's computer. With these cookies, Seiko Epson may track a customer's online activity.

3.1. Establishment of a basic policy

• Epson has established a privacy policy for the proper handling of personal data.
• We have established regulations and standards concerning personal data handling, roles, responsibilities, and so forth at each stage, from data acquisition to use, storage, provision, deletion, and destruction.

3.2. Organizational security measures

• We have appointed a privacy officer, specified the employees who handle personal data and the scope of personal data handled by those employees, and have put in place a reporting system for notifying the privacy officer of actual or suspected legal or regulatory violations.
• Self-checks of personal data handling are periodically conducted, and audits are conducted by other departments or external parties.

3.3. Personal security measures

• Employees are periodically trained in matters that require attention when handling personal data.
• Matters concerning personal data confidentiality are described in work rules.

3.4. Physical security measures

• In areas where personal data is handled, employee access is controlled, devices that can be brought into such areas are restricted, and measures are in place to prevent unauthorized persons from viewing personal data.
• Measures are in place to prevent theft or loss of equipment, electronic media, documents, and other items that handle personal data. Measures are also in place to prevent easy knowledge of personal data when such equipment, electronic media, etc., are moved, including within the plant or office.

3.5. Technical security measures

• We have implemented access controls to limit the scope of data users and of personal information databases, etc.
• We have implemented mechanisms to protect information systems that handle personal data from unauthorized access or unauthorized software from the outside.

4-1. Shared Use

Personal data may be shared and used among the Epson Group in your country/region within the stated purpose of use. Group companies that share personal data are listed on the business site and Epson Group company page.

The party responsible for managing and using personal data that is shared within the Epson Group is listed below.

Personal Data Protection Manager, INKJET-SOLUTION TECHNOLOGY & BUSINESS DEVELOPMENT DEPARTMENT, IJS Division, Seiko Epson Corporation.

Also, the information entered in the inquires page (https://cform.epson.jp/form5/pub/e087/inkjet-solution) of this site is transferred to a Seiko Epson subsidiary in the region selected in the form.

The Seiko Epson subsidiaries to which information is transferred are indicated below.

Epson America, Inc.
Epson (China) Co., Ltd.
Epson Europe B.V.
Epson Hanbai Co., Ltd.
Epson Australia Pty. Ltd.
Epson Korea Co., Ltd.
Epson India Pvt. Ltd.
Epson Taiwan Technology & Trading Ltd.

4-2. Outsourcing Business Processes

Seiko Epson may, to the extent necessary to achieve the purpose of use, outsource all or part of the handling of personal data to contractors, including but not limited to the processing of personal data, the provision of products and services to customers, the implementation of campaigns and questionnaires, and the auditing of operations.

Seiko Epson exercises strict control over contractors, providing them only with the personal data they need to accomplish their duties and monitoring them as deemed necessary and appropriate.

4-3. Transferring Businesses, etc.

Seiko Epson, as a company, may acquire a business due to a merger or other reasons. The use of personal data that accompanies such acquisitions shall be limited to the scope required to achieve the purpose for which the personal data was collected.

4-4. Sharing Data in Accordance with Legal Requirements

Seiko Epson may share personal data with third parties in the following cases:

• Legal requirements
• When personal data is necessary for the protection of human life, human health, or property, and it is difficult to obtain the consent of the owner
• When personal data is necessary to improve public health or foster the wellbeing of children and it is difficult to obtain the consent of the owner
• When it is necessary to cooperate with a national governmental organization, local authority, or their subcontractor in the performance of their legally mandated duties, and the consent of the owner could interfere with the performance of those duties